Value Added Services

Being committed to exceeding expectations with our Value Added Services (VAS) by investing in our clients’ success across the entire supply chain.

Our diverse range of value-added services allow customers to navigate the complexities of IOR, Customs, VAT and consolidated global billing.


Importer of Record

To prevent delays in clinical study shipments, we aid in proactive planning and offer the service of Importer of Record (IOR) in countries permitting the use of third-party IOR to ensure that imported goods comply with the laws and regulations of the destination country. Our IOR services streamline the importation process, reduce administrative burden, and ensure compliance with local regulations. This allows you to focus on your clinical research without worrying about logistical challenges.


We offer a wide range of qualified packaging solutions for various temperature requirements with passive packaging using the latest VIP/PCM technology, active containers, and hybrid solutions. Our packaging solutions are designed to maintain product integrity and compliance throughout the supply chain. With our expertise, we help mitigate risks associated with temperature excursions, ensuring the safety and efficacy of your products.

CRM solutions

Our integrated CRM solutions provide seamless management of customer interactions and data throughout the clinical trial process and all related logistical processes. This allows for better communication, enhanced data accuracy, and streamlined workflows. By centralizing information, we help you improve operational efficiency and ensure that all stakeholders have access to up-to-date and relevant information.

Customs and
regulatory guidance

We offer comprehensive customs and regulatory guidance to navigate the complex international trade landscape. Our team of experts ensures that your shipments comply with all relevant regulations, minimizing delays and avoiding penalties. We provide support in preparing necessary documentation and staying informed about regulatory changes, ensuring smooth and compliant global logistics operations.

billing of providers

Our consolidated billing service simplifies the financial management of your chosen logistical product flow. By combining invoices from multiple service providers into a single, detailed bill, we help you save time and reduce administrative overhead. This service provides transparency and ease in tracking expenses, allowing you to manage your budget more effectively and focus on your core research and operational activities.